FAQ

Do you accept Ministry of Health wig grants?

Yes! Please contact us to discuss your requirements.

What is your return policy?

If you are not entirely happy with your purchase then please contact us. More detail found on the "Our Policies" page.

How do I put on my wig?

Installing your wig is easy peasy with practice. In our "Blog" section you will find short and snappy tutorials that will show you step by step how to install you wig, with glue or without! There are also 3 comb clips and a elastic headband inside each of our wigs to ensure it stays attached at all times.

Our amazing team also offer installs. If you would like a professional to install your wig for you, please contact us to discuss. There will be an install fee of $30.

If you're still having trouble, we are here to help! Flick us a quick email and we'll get back to you as soon as we can.

Do you support your community?

We absolutely do. Currently we contribute a percentage of our profit for every product sold to the Breast Cancer Foundation NZ. We also have a special Pink collection - all proceeds go straight to the Breast Cancer Foundation.

Do you offer gift cards?

We have gift cards from $50 to $100 available for purchase online. Gift cards expire 12 months after the purchase date.

What are the payment options?

We accept Part-Pay, credit & debit cards and bank transfer. Please contact us directly if you would like to purchase via bank transfer.

Do you do special events?

We would love to be a part of your special day (or night!). Whether a ladies night, hen's night, wedding, promo event - we can help. Check out our services in the "book now" section or contact us with as much detail as possible about your special event.

I'm scared my wig will fall off, what can I do to make sure it stays!?

Watch our tutorials to learn how to securely attach your wig. Each wig comes with 3 comb clips and a elastic band so that even if someone pulls it, that baby will go no where!

What is the difference between a full lace wig and a frontal lace wig?

Full lace wigs have a base that is made fully of lace unlike the lace front wig. This allows you the ability to wear the wig in different hairstyles - including up-do's and braids! Frontal lace wigs are attached to a cap and the lace extends from one ear to the other.

Do you make custom wigs?

Yes we do! Custom wigs can take up to 6-7 weeks. Contact us for more information.

What are the wigs made of?

Our product range includes synthetic hair wigs and human hair wigs.

The wig I want is sold out! Will you get more?

Absolutely! Most of our range is hand made. Purchase now to secure the wig you want and we will have the wig to you within 2-3 weeks. Contact us for more information.